By Keith Malone
- Dr. Rahim
- Dr. Helft
One of the single biggest where your staff loses time is in dealing with simple documentation issues regarding patient data. New patient fills in their intake forms, the nurse or the front desk person then reads and re-enters this into your program. Old patients call in for a prescription refill or a lab request, and you get stuck on the phone for a while even when there may be other tasks crying for your immediate attention.
The patient portal helps you reduce the workload on your staff by directing the patients to a self service web portal, where they can put in their information and complete routine communications tasks with you or your staff by filling our appt requests, order requests, secure mail to your office and med refills. Patients can: